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CANCELLATION POLICY
Effective October 1, 2026
Your appointment time is reserved just for you. To keep our schedule fair for every guest and every provider, the following applies to appointments booked in advance:
| Notice required | We ask for at least 24 hours' notice to cancel or reschedule an appointment. Please call or message us so we can offer the time to another guest. |
| Late cancellations and changes | Cancellations or changes made less than 24 hours before your appointment are charged 50% of the scheduled service price to the card on file. |
| No-shows | If you do not arrive for your appointment and have not contacted us, 50% of the scheduled service price is charged to the card on file. |
| Our maximum charge | 50% of the service price is the most we will ever charge for a late cancellation or no-show. |
| Late arrivals | If you arrive late, your service may be shortened to keep the next guest on time. The full service price applies, because your appointment time is reserved exclusively for you and cannot be rebooked. |
| Card authorization | A valid credit or debit card is required to book. By providing your card, you authorize us to charge it for your service and for any fee described in this policy. |
| Refunds | Any approved refund goes back to the original payment method only. We do not refund to a different card, issue cash in place of a card refund, or convert canceled appointments into gift cards or credits. |
| Emergencies | We understand that emergencies happen. Please contact us as soon as you can, and a fee may be waived at the discretion of management. |
By booking with us, you agree to this policy.
Thank you for helping us keep Ahava Spa a calm, welcoming place. Questions? Call us or message us anytime.
New Same-Day Booking Policy
Effective immediately · October 1, 2026
| Card + 50% deposit at booking Holds your same-day appointment. The balance is due at your visit. |
| Cancel 24+ hours ahead Your deposit is fully refunded to the original card. |
| Same-day, late cancel, or no-show The 50% deposit is forfeited. It is the most we will ever charge. |
| Arriving late Service may be shortened, and the full price applies. Your time was reserved for you. |
Refunds go to the original payment method only. A callback or photo ID may be needed to verify new bookings.